Here you’ll find some of our more frequently asked questions (FAQs), but if you still cannot find an answer to your query then please don’t hesitate to use our contact form.
Please see our ‘Delivery’ page for full details on costs.
We aim to ship orders within 1-3 business days of the order being placed. During busy holiday periods such as Christmas this may extend to 3-5 business days for shipment.
Once your order has been shipped, we estimate 2-3 business days for delivery within the UK via Royal Mail Tracked 48hrs.
For international orders, we anticipate a delivery time of somewhere between 5-12 business days after shipment. However, we cannot guarantee this as there may be circumstances that occur which are out of our control.
All parcels are dispatched with tracking numbers and those of a higher value may require a signature upon delivery.
Please note, due to the COVID-19 pandemic we are unable to offer special or guaranteed delivery at this moment in time.
If you would like Special or Guaranteed delivery, then please use the contact form or email us at email@example.com with your request and we can provide you with a quote.
As all of our items are made to order, we may be unable to offer this option during busy periods such as Christmas but please feel free to ask.
All orders are shipped with tracking.
Parcels destined for an address within the UK are sent via Royal Mail Tracked 48hrs.
International parcels are sent via Royal Mail Tracked International. Once they have left the UK, they are then handed over to the destination country’s postal service i.e., La Poste or USPS. The tracking number will still be valid once they are handed over so you will be able to track the progress of your package.
Large orders may be eligible for shipment via courier services, if this applies, we will contact you prior to the shipment of your parcel.
No, we do not include prices on the delivery notes inside of our packages.
Please note, international packages will have a full customs declaration, this includes the description of the items inside the box as well as item prices, attached to the outside of the box.
Unfortunately, we do not offer a gift-wrapping service. However, all of ours orders are sent out wrapped in white tissue paper and sealed with one of our labels.
Sadly, we are unable to offer customised tea blends. If you would like custom labelling on any of our products for wedding favours, subscription boxes or other reasons then please get in touch via our contact form or firstname.lastname@example.org.
We do not claim to be expert graphic designers as our expertise lies in tea, but we are happy to work with you using stock images, or images supplied by yourself, to create a custom design for you.
If you don’t like the blend in one of the products in our literary or fandom ranges, please contact us before placing your order and we will discuss changing it to one of the other teas from our regular range.
We are always happy to try and help customers with their requests however, we do ask that you not leave a note on your order requesting a blend change. This is because some of our blends cannot be used in certain packaging options, such as the test tubes, and a change may not be possible.
All our blends carry a minimum of 12 months best before date, which you can find on the back of the packaging. If you don’t finish your tea within 12 months, don’t worry! They won’t go off or become dangerous to consume but they may begin to lose some of their flavour.
Once you have broken the seal on the packaging, please store your tea in cool, dark place – this will keep them as fresh as possible for the longest period. We do recommend dark containers, such as wooden or metal caddies to prolong the freshness of your blends.
If you choose to store your blends in a glass container or in an area exposed to direct sunlight, please note that they may begin to discolour or drop in flavour.
We are happy to discuss supplying to retail outlets however, we do not offer catering wholesale.
Please contact us via our contact form or email@example.com outlining your requirements and we will be happy to assist you where we can.
Each individual product has its weight and dimensions in the product descriptions. If you are still unsure or would like to know more details, please use our contact form to get in touch.
Unfortunately, the only place you can currently buy our tea is from is our online store.
If you are unsure about which blends to try, or if you will like them, we do offer ‘mini’ sample packs of tea with weights that range from 8g to 15g depending on the blend.