We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered.
Delivery will be made by Royal Mail deliveries and you should allow 3 -5 working days within England, Wales, Northern Ireland and mainland Scotland. It might take longer to deliver items to more remote areas. An additional 5 working days should be allowed for deliveries outside of the within continental Europe.
We do ship to United States, Canada, China, Hong Kong and South Korea as well as 9 other countries further afield, if your country is not included then please let us know as we will check rules on importing tea into that country if it is acceptable then we can arrange to add it to the list! Although the anticipated shipping time should be 5-7 working days for these areas it could be anywhere up to 14 days due to logistics within the receiving country,
Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we may contact you to advise of any such delays. Delivery Costs are outlined below:
£0 – £5.00= £2.50 £5.01 – £45.00 = £3.50. If you order is over £45.00 delivery is FREE!
We cannot ship large accessories outside of the UK due to weight constraints, sorry. Small Infusers are easily shipped!
European Deliveries (Loose Leaf Tea and Retail Teabags only)
£0 – £24.99 = £12.00; £25.00 – £49.99 = £15.00; £50.00 – £100.00 = £20.00
North America Deliveries (Loose Leaf Tea and Retail Teabags only)
£0 – £20.00 = £12.50 £20.01 – £50.00 = £20.00; £50.01 – £100.00 = £25.00
Rest Of World Deliveries (Loose Leaf Tea and Retail Teabags only) £0 – £10.00 = £10.00; £10.01 – £20.00 = £14.00 £20.01 – £50.00 = £20.00; £50.01 – £100.00 = £25.00
Special Delivery can be arranged by contacting us.
We ask that you always check your orders as soon as you receive them. If you are not happy with your purchase, please contact us via email firstname.lastname@example.org. You are entitled to the right to cancel your order with us within fourteen days of the receipt of your goods in exchange for a full refund. All items must be returned in unused, undamaged condition in their original packaging; tea must not have had the seal broken on the packaging, if it has been opened then we cannot accept a return.
Please despatch all returns to: Rosie Lea Ltd. Camelia House, 17, Grange Road, Broadstairs, Kent. CT10 3EP, UK.
In case of cancellation and there is no fault with the product, items must be returned at the cost of the customer. If the item is returned due to damage and it is deemed damaged, the delivery charge will be refunded by Rosie Lea Tea.
We cannot accept liability for goods lost in the post.